System & Service Accounts in Veeva Basics
Last updated: Apr 17, 2026
System-Managed User Accounts
Vault uses System-Managed User accounts to enable certain features or functionality, execute various actions and processes, and are used to deploy updates to your Vault. These user accounts are not included in license counts.
- Application Owner
- Java SDK Service Account
- System
Quality Basics Vaults Only
- QDocs External Collaborator Download
- QMS Supplier Questionnaire Respondent
Clinical Basics Vaults Only
- Clinical Survey Respondent
- Clinical Transfer
- MyVeeva Integration User
CRM Basics Vaults Only
- Align System User
- Approved Email System User
- Campaign Manager System User
- Core CRM System User
- Engage System User
- Events Management System User
- Network System User
- Patient CRM System User
- Service Center System User
AI Agent Accounts
AI Agent accounts facilitate AI activities in Vault. These user accounts are not included in license counts.
Note
These accounts are autotmatically included in all Vaults to support current AI functionality (if applicable) or to prepare for possible AI functionality in the future.
- Base Document Chat Agent
- Base Object Chat Agent
- Super Agent
- Complaint Agent (Quality Basics Vaults only)
- Deviation Agent (Quality Basics Vaults only)
- CRM AI System User (Medical CRM Basics Vaults only)
Veeva Admins
Two Active named Veeva Admins from the Veeva Basics team will be listed in your Vault. These users can access your Vault for troubleshooting, Vault setup activities, migration, and release preparation. These users are fully trained, follow Veeva’s internal security and access governance policies, and only access customer Vaults when required for operational support or product maintenance purposes.
Note
These accounts do consume user licenses, however, they use the two provided complimentary licenses and do not count toward licenses you have paid for.
