Resolve a Quality Issue

Who can complete this task? Veeva Clinical Basics: Vault Admin, TMF Manager, Study Contributor, Study Manager, Monitor

If you were assigned to a quality issue, you will receive a task to resolve the issue.

To resolve a quality issue:

  1. Click the task to review the quality issue.

    Screenshot step 1

  2. Click Complete.

    Screenshot step 2

  3. Select a Verdict and click Complete.

    • Resolved: The issue has been addressed. Optionally, provide a verdict reason.

    • Unresolvable: It is not possible to resolve the issue. Provide a verdict reason (required).

    • Non-issue: The issue was not actually an issue. Provide a verdict reason (required).

    Screenshot step 3