Create a User

Last updated: Feb 4, 2026
Who can complete this task? Veeva PromoMats Basics: Vault Admin

Create a Domain User

To create a Domain User:

  1. Navigate to PromoMats Admin > Users & Groups, and click Create.

    Screenshot of step 1

  2. In the Domain User field, select Create Domain User.

    Screenshot of step 2

  3. In the Create Domain User dialog, enter the user’s First Name, Last Name, User Name, and Email, then click Save to create the Domain User.

    • Optional: change Language, Locale, and Timezone.
    Note Avoid using mixed case in user names. For example, use first.last instead of First.Last.

    Screenshot of step 3

  4. Optionally, click Edit in the Image field, upload an image to use for the user’s record, and click OK.

    Screenshot of step 4

  5. Select a Language and Locale for the user. These options control localization options for the user, such as number and date formats and label language, and will populate based on the settings of the same name in the Domain User record.

    Screenshot of step 5

  6. Select a Timezone for the user. Vault stores time and date information in UTC (Coordinated Universal Time) but displays that information to users in their local time zones.

    Screenshot of step 6

  7. Optionally, enter the user’s Title and Mobile phone number.

    Screenshot of step 7

  8. Select the user’s Security Profile.

    Screenshot of step 8

  9. Select the appropriate System Assignments. See PromoMats Basics Users for help understanding the available system assignments.

    Screenshot of step 9

  10. Select the user’s Organization.

    Screenshot of step 10

  11. Select a Security Policy. Vault requires all new users not using SSO (Single Sign-On) to update their password the first time they log in. If your organization uses SSO, select SSO in the dropdown and enter the user’s Federated ID to associate the user record with the user ID used for SSO.

    Screenshot of step 11

  12. Select the Activation Date if you want the account to become active at a later date, otherwise click Today. Ensure that Send Welcome Email on Activation Date is checked if you want the user to receive a welcome email.

    Screenshot of step 12

  13. Click Save. New users are active immediately unless you select a later activation date.

    Screenshot of step 13

Create a Cross-Domain User

Cross-domain users can log in to any Vault they have access to using their existing home domain login credentials or using SSO if it is enabled for your organization.

Complete the following steps to create a new cross-domain user:

  1. Navigate to the PromoMats Admin > Users tab and select Create Cross Domain User from the All Actions menu.

    Screenshot of step 1

  2. In the Create Cross Domain User dialog, enter the full User Name of the existing user.

  3. Select a Security Profile, and ensure that PM: Multichannel and PM: PromoMats are set to Full User.

    Sceenshot of step 3

  4. Click Save to save the cross-domain user information. Vault automatically populates the remaining required profile fields based on the existing user information from the home domain.