Question: How do you unlock a course after a learner has failed the course quiz 3 times?
Answer: Training Admins can unlock a LearnGxP Course by completing the following steps:
To unlock a course, Training Admins should:
- Navigate to Reports & Dashboards > Reports.
- Launch the Locked E-Learning Training report to view the current list of Learners and their corresponding locked training assignments.
- Locate and select the E-Learning Content Status (ELCS) record for the Training Assignment you wish to unlock.
- Select Reset Learner’s Course Progress from the All Actions menu.
The learner can then launch the course and re-take the quiz for course completion.
Question: How do I know if a Learner is locked out?
Answer: Training Admins can see if a Learner is locked out of a course by running the Locked E-Learning Training report.
Question: Is there metadata for the courses and if so, how can I find it?
Answer: When you receive a LearnGxP course in your Veeva Training environment, you can find information on the course such as the Course Version Number, Update Type, Course Description, etc. This can be found at the Document level. Upon opening the document, you can find the metadata under Information > General.
Question: Our organization implemented ContentDirect but as the training Admin, I do not see the metadata for all of the LearnGxP courses in our Vault. What’s going on?
Answer: One of the key benefits of ContentDirect is its ability to deliver course metadata—such as Course Code, Course Description, Version Number, Update Type, and more. Because this metadata is linked to updates made to each specific course, it won’t appear for all courses immediately upon implementation. Instead, metadata will only be visible for courses that are updated after ContentDirect is enabled. Once a course is updated, the metadata will appear in the General Information section of the Document.
Question: How can I set up LearnGxP courses for self-enrollment?
Answer: When creating Training Requirements, there is an option to turn on Self-Enrollment for the given Training Requirement. Make sure this is selected if you want your Learners to find LearnGxP content in the “Explore” tab.
Question: What is the meaning of LearnGxP Accreditation?
Answer: LearnGxP has gone through the rigorous accreditation process with the International Accreditors for Continuing Education and Training (IACET) so that our customers can feel confident our library is committed to providing quality training to Learners and by fostering professional development growth. Please see the Accreditation Tab for more information.
Question: Why does my QualityDocs Document version number look different from the LearnGxP Course Version Number?
Answer: Veeva Training supports only whole number versions for Effective, Approved, or Ready for Use Documents and Training Materials. All documents that are in a final use state are going to always end in “.0” (Example: 2.0). Document versions that are in draft will have a tenths place (or number to the right of the decimal place) other than zero (Example: 2.1).
LearnGxP internally tracks and versions our material where the whole number denotes a major update, and the tenths place (or number to the right of the decimal place) denotes a minor update. This can be seen in the document metadata and, occasionally, in the document file name (Example: an effective document with a version number of 2.3).
To simplify, LearnGxP uses the following versioning nomenclature: Version Number v.X.Y X=Major Update (example v1.0); Y=Minor Update (v1.1)
Question: What is the difference between a major and minor update for a LearnGxP course?
Answer: A major update results in a change of the overall learning objectives of the course. A major update can occur for a few reasons:
- A redesign - the entire existing structure of a course has been updated including visual, informational, and interactive elements.
- New information - a major change has occurred in a regulatory or governing guidance document and the existing course structure does not adequately reflect the material necessary to support those changes.
A minor update is the result of a change that does not affect the overall content structure. Minor updates occur on a more frequent basis and can be the due to:
- A change to the coding or technical structure of the file.
- Correcting a typo.
- Changing an image.
- Adjusting a quiz question.
Training Recommendations: It is the recommendation of the LearnGxP team that when a training material undergoes a revision different actions should be taken depending on the version type.
- Major Version: Should require re-training as there is a significant amount of content change and/or new material.
- Minor Version: Should not require re-training as there is not a significant change to the essential elements of the training material.
Question: What happens when a course is retired?
Answer: From time to time, LearnGxP will retire, or no longer support a course. Therefore, the course will no longer be updated. You can still use a retired course if it was previously added to your library. However the LearnGxP Team recommends customers to use active (non-retired) courses in an organization’s training program to ensure learners are training on up-to-date material.
Question: Is there a way to preview a course without assigning the course to the Training Admin in Veeva Training?
Answer: Yes! You can preview our courses by locating the “Preview E-learning Content” action from the document library view.
Question: What is the difference between a course and a microlearning video?
Answer: Our courses have built-in quizzes to ensure the transference of knowledge. Completion of our LearnGxP courses allows Learners to earn Certified Education Units (CEUs) which can be used for professional development growth. Meanwhile, our Microlearning Videos are short supplemental videos that can be leveraged to consistently reinforce topics between training assignments. These are great for Executive Level/ C-Suite training or for employees who do not have much time to dedicate to training. There are no quizzes, knowledge checks, or CEUs associated with Microlearning Videos.
Question: Are the quizzes mandatory?
Answer: Yes, passing the LearnGxP quiz at the end of the course is required for completion of the course. Learners need to pass with a score of 80% or higher and have 3 attempts to pass the quiz.
Question: What does the Training Admin need to do when there are new courses added to the library as part of the Monthly Course Release?
Answer: When new courses are released, customers will receive a notification that a new course was added to their vault. Training Admins will need to move the system created Training Requirement to the Ready for Use State. LearnGxP recommends adding courses to their organization’s training matrix.
Question: When do you release course updates and new courses?
Answer: We release new and updated courses on a monthly basis, with our standard course release occurring on the last Tuesday of each month. On that day, customers will receive access to the latest LearnGxP content through their Veeva Training Sandbox and Production environment.
To ensure all customers have timely access, Learning Strategy Consultants begin populating the new and updated courses to customers’ respective Veeva Training environments a few days prior to the official release date. This proactive approach helps ensure that all content is in place by the last Tuesday of the month.