Watch this video or read the content below to learn more about the licensing of LearnGxP courses.
A LearnGxP license is assigned to a unique learner the first time they launch a LearnGxP Course. Each learner requires only one license, regardless of the number of courses they take. LearnGxP licensing is not concurrent, meaning a license remains associated with the learner once assigned. Vault validates licenses each time a learner selects “Launch Content.” Veeva Basic customers have unlimited access to LearnGxP courses as long as sufficient licenses are available at the time of course launch.
If a learner launches a course and the following message appears “Your Vault does not have any available licenses to LearnGxP Content. Please contact your administrator for assistance.” this can be due to one of the following:
- All Licenses Used: The organization utilized the total number of learner licenses in the allocated system. In order to proceed, your organization will need to increase the number of learner licenses to access LearnGxP content.
- Course Retirements: When LearnGxP retires a course, it is removed from our library and will no longer be accessible to users. Attempting to access a retired course may result in an error message.