How Do I Fix Incorrectly Assigned Training?

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Last updated: Jan 2, 2026

If you find that training has been assigned to learners that you did not intend, you will need to either break the Training Requirement link or the Person link in order to cancel the erroneous Training Assignments.

Refer to the scenarios listed here to understand which remedy is applicable in your situation.

Note Training is evaluated on an hourly basis, at the half-hour mark. Associated Learner Roles, Curricula, and Training Requirements must be in Ready for Use state in order for training to be sent out or cancelled.
Important Changing the state of a Training Requirement from Ready for Use back to Initiated does not cancel any outstanding Training Assignments. It will place the Training Requirement in “maintenance mode,” where any updates won’t be considered until it is back to Ready for Use.

Incorrect Training Requirement

Screenshot example 1

Scenario

  • Training Requirement 3 was added to Curriculum 1 erroneously and Training Assignments have gone out.

Resolution

To resolve this issue:

  1. Remove Training Requirement 3 from Curriculum 1.

  2. The associated training assignments will be cancelled the next time training is evaluated.

Best Practice Remember that Curricula represent a set of skills and Learner Roles are a way of grouping Learners that need to complete the same Training Assignments. Keep that in mind when building your training matrix.

Incorrect Learner Role

Screenshot example 2

Scenario

  • Learner 1 was added to Learner Role 2 erroneously and Training Assignments have gone out.

Resolution

To cancel the incorrectly assigned training:

  1. Remove Learner Role 2 from Learner 1 record.

  2. The associated training assignments will be cancelled the next time training is evaluated.

Best Practice Remember that Curricula represent a set of skills and Learner Roles are a way of grouping Learners that need to complete the same Training Assignments. Keep that in mind when building your training matrix.

Incorrect Curriculum for Learner Role

Screenshot example 3

Scenario

  • Learner Role 1 has two Curricula associated to it. Learners 1 & 2 are both assigned to this Learner Role, however, Learner 2 should only complete training for Curriculum 1.

Typically when a Learner is assigned the wrong training, the resolution would be to remove the Learner from the Learner Role. However, in this scenario, there is some training for this Learner Role that the Learner should be assigned but some they should not.

Your training matrix should be set up so that this scenario doesn’t occur.

Resolution

To resolve this issue:

  1. Create more granular Learner Roles.

  2. Then remove the Learner from the old Learner Role and add them to the new one.

  3. All training assignments from the old Learner Role will be cancelled and new training assignments for the new Learner Role will be assigned the next time training is evaluated.

Best Practice Remember that Curricula represent a set of skills and Learner Roles are a way of grouping Learners that need to complete the same Training Assignments. Keep that in mind when building your training matrix.

Incorrect Training Requirement for Learner Role

Screenshot example 4

Scenario

  • Learner Role 1 has one Curriculum associated to it, which includes four Training Requirements. Learners 1 & 2 are both assigned to this Learner Role, however, Learner 2 should only complete training for two of the four Training Requirements.

Typically when a Learner is assigned the wrong training, the resolution would be to remove the Learner from the Learner Role. However, in this scenario, there is some training for this Learner Role that the Learner should be assigned but some they should not.

Your training matrix should be set up so that this scenario doesn’t occur.

Resolution

To resolve this issue:

  1. Create more granular Curricula and Learner Roles.

  2. Then remove the Learner from the old Learner Role and add them to the new one.

  3. All training assignments from the old Learner Role will be cancelled and new training assignments for the new Learner Role will be assigned the next time training is evaluated.

Best Practice Remember that Curricula represent a set of skills and Learner Roles are a way of grouping Learners that need to complete the same Training Assignments. Keep that in mind when building your training matrix.