Clear communication with the FDA ESG Help Desk is vital for timely provisioning of the Sandbox and Production gateway connections. Their portal is available at https://esghelpdesk.fda.gov/helpdesk and it may be used to communicate with the ESG Help Desk. You may create an account through their website by clicking on the “Forgot Password” link.
Account Deactivation
All FDA ESG NextGen accounts that do not have any activity for 60 days will be deactivated. To avoid deactivation, a test submission can be sent to center GWTEST with a submission type of ConnectTest, or you can use the “Forgot Password” link to reset your password within the 60 day window.